PETSREGISTRY.ORG · Effective 31 October 2026

Privacy Policy

Information we handle

We process account and contact information, pet and business profile details, uploaded photos, registry and certificate records, lost-pet reports, payment references and service status, support messages, and technical/security information such as IP addresses and request logs. Payment processors handle payment credentials under their own privacy terms; do not send card numbers to our support team.

Why we use it

We use this information to operate accounts and listings, connect finders with pet owners, deliver purchased services, respond to support, prevent fraud and abuse, maintain security, and meet applicable legal obligations. You must have authority to upload another person's information and permission to use photos and other content.

Public profiles and QR scans

Pet profiles, photos, selected contact information, business listings and lost-pet reports may be visible through public pages, search or QR scans according to the feature and your settings. Review the information displayed before sharing a profile or QR code. Public information may be copied by third parties. Do not upload sensitive identification documents or unnecessary personal details to public fields.

Service providers and AI

We use hosting, payment, email, mapping and other service providers to operate the website. AI features may send the prompt, selected image and relevant information needed for that feature to the configured AI provider. Automatic fallback may use another configured provider when the preferred service is unavailable or reaches its configured limit. Avoid putting confidential personal information in AI prompts. Providers may process information outside your country under their own terms; free-tier AI services may have different data-use rules from paid services. We do not sell your personal information.

Browser storage and measurement

We use browser storage and cookies needed for sign-in, sessions and preferences. Where optional analytics or advertising tools are enabled, their use remains subject to applicable consent and privacy requirements. You can manage browser storage in your browser; blocking essential storage may stop account functions working.

Retention, security and your choices

We retain information while needed to provide the service, protect against fraud, resolve disputes and meet legal recordkeeping duties. Basic profiles do not have a fixed annual expiry; you can request correction or deletion. Lost-pet reports ordinarily use a 365-day retention period, with 7 days of public visibility after being marked Found, subject to the configured settings. Payment or fraud records may need to be retained after account closure. We use access controls and reasonable safeguards, but no internet service can guarantee absolute security.

Contact support@petsregistry.org to ask about access, correction, deletion or an objection to processing. We may need reasonable verification before acting on an account request. Applicable legal rights and complaint routes remain available. This policy replaces the former combined privacy/terms page; service, delivery and refund terms are now stated separately below.