PETSREGISTRY.ORG · Effective 31 October 2026
Digital Delivery & Activation Policy
Website: petsregistry.org · Support: support@petsregistry.org
Digital services
Registry listings, memberships, certificate credits and flyer-builder access are delivered online through your PetsRegistry account. No physical shipment is included in these digital purchases. If a physical product is offered separately, its delivery method, cost and estimated dispatch time must be stated on that product and checkout page.
Activation time
Paid digital access is normally activated immediately after successful payment verification. Bank or payment-processor checks can delay confirmation. A pending, cancelled or failed payment does not activate access. Our fulfilment target is within 24 hours after payment is confirmed. If your account has not updated within that time, email support@petsregistry.org or use our contact page with your order reference and payment confirmation. Do not send full card details or passwords.
What you receive
- Membership: the purchased plan and term shown in your account after verified payment.
- Certificate order: the purchased credits added to your account. You must supply the required pet information and generate your certificate before downloading its PDF. Credit delivery does not mean a certificate has already been generated.
- Flyer builder: the purchased entitlement activated; you create and download the flyer using the editor.
- Basic pet profile: created when you complete registration and submit the required details, subject to any verification or moderation.
- Business directory listing: submitted content may remain pending until reviewed. Payment does not guarantee publication of an ineligible listing. We aim to review complete submissions within 3 business days and will request additional information where needed.
Delivery problems
Check that you are signed in to the account used for purchase and review your dashboard and spam folder. Dashboard access is the main delivery method; missing email alone does not mean delivery failed. We will investigate verified non-delivery and restore access or provide an appropriate refund under our Refund and Cancellation Policy. If we cannot supply the purchased service, we will offer a refund for the undelivered part.
Business days mean Monday to Friday, excluding public holidays observed by our support team. Delays requiring information from you will be explained rather than treated as a completed delivery.